FAQ

VoIPFlow Platform

Is the VoIPFlow Platform open source?

No, while VoIPFlow does leverage several open source systems, such as Linux, the VoIPFlow product itself is not open source.

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Can I get the source code for VoIPFlow?

If you are a large client who needs the source code for liability purposes we can arrange a source code escrow for you. If you want the source code to be able to make your own changes and modifications we recommend that you instead take advantage of our professional services team which will end up being cheaper and more reliable for you than doing your own coding. However, if you really need the source code for some reason you can contact us and purchase a special source code license which we grant on a case by case basis to large clients who have established themselves with us.

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What if I need a feature that I don’t see on the online videos?

VoIPFlow is a VOIP systems platform. While a great number of features are included within the VoIPFlow Core, any additional feature specific to your business model can be added through our professional services team.

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How do I request a new feature?

If you have a feature suggestion, just email us! We keep track of all feature requests and prioritize them based on customer feedback.

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What if I need a new feature right now?

We are here to help you! That’s what our professional services team is all about. If you need a feature added right away to satisfy one of your clients, email us the details of the feature and we will get right back to you with a project estimate and timeline for delivery.

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Do you have an End User Portal?

Yes we do! Contact us today for a demo!

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Do you have call recording?

We are currently developing a high volume call recording solution to replace the built in Asterisk call recording, which has performance issues. We expect to release that on our January 1st release. We can enable call recording on a case by case basis if one of your clients requires it.

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How often is VoIPFlow updated?

i.We release new fixes on a quarterly basis. ii.We release priority fixes as needed.  more...

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How do I get started?

You just call me right now!

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VoIPFlow Hardware

What types of phones are supported?

VoIPFlow will work with any SIP compatible phone. For the Polycom, Cisco, and Linksys, we also support Auto-Provisioning. In 2011 we will be releasing auto-provisioning for the Grandstream and Snom phones as well. One of our key benefits is that we are vendor agnostic, rather than our competitors who lock you into certain phone models.  more...

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Do you sell phones?

No, we do not sell the phones ourselves. We recommend purchasing from a distributor such as Ingram Micro.

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What type of hardware do I need to run VoIPFlow?

VoIPFlow will run on any hardware that is compatible with Red Hat Linux 5.2 or greater. We have customers who run VoIPFlow on all major manufacturers like Dell, HP, Supermicro, and IBM.

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Does VoIPFlow require any special add on cards?

No, all that is required is the server. Well, you do need an Ethernet port!

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Do you sell the servers or hardware also?

No, we provide the software system only. Clients are expected to provide their own hardware. This is usually the preference, since many clients already have existing relationships with a particular manufacturer that they want to stick with.

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How does VoIPFlow connect to PSTN?

VoIPFlow interconnects with any carrier who supports SIP. Today, that is nearly all carriers. Typically clients will interconnect with many carriers to provide failover and take advantage of least cost routing.

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VoIPFlow Pricing and Support

How is VoIPFlow priced?

It is charged on a $2/month per extension basis monthly. All payments are charged via credit card on 1st day of the month, for the previous month’s usage. This subscription price includes Critical and Standard Support SLA’s as well as ongoing version releases. Please see the Review Purchase Options page for more details.

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How is VoIPFlow supported?

i. Critical and Standard Level support is included with the pricing. ii. Critical Support requests have a 1 hour response SLA. iii. Standard Support requests have a 4 hour response SLA. iv. We maintain a minimum of two people at all times on the Critical Support v. Critical and Standard requests are created and tracked through online ticket management system which you will have access to.  more...

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Do you charge any minimums?

For the first three months there is no minimum licensing fee. This is to allow you to have plenty of time to get your marketing program going and bring on new clients. After the initial three month period the minimum monthly licensing fee is $250/month for the following three months. After six months, the minimum monthly license fee is $500/month. Occasionally we do offer specials for new clients that waive these minimum monthly license fees, be sure to check back on our site often and sign up for our newsletter!

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Do you charge any installation fee?

We charge $500 to install VoIPFlow per server. During this installation we test and verify that all parts of the system are operating correctly on your hardware and within your network. Occasionally we do offer specials for new clients that waives this installation fee, be sure to check back on our site often and sign up for our newsletter

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About BlueWave Telecom

How long have you been in business?

Since 2006.

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How large is your average client?

Most of our clients are between 100 and 500 extensions; however we have some much larger clients.

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Who is your typical client?

Small to medium sized networking and managed service providers who want to add an extra service offering to market to their existing client base. We also work with specialty hosted PBX providers for whom this is the only service they sell.

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