How is VoIPFlow supported?

i.      Critical and Standard Level support is included with the pricing.

ii.      Critical Support requests have a 1 hour response SLA.

iii.      Standard Support requests have a 4 hour response SLA.

iv.      We maintain a minimum of two people at all times on the Critical Support

v.       Critical and Standard requests are created and tracked through online ticket management system which you will have access to.